General Conditions of Sale Company French My World

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I- Introduction

II- Intellectual Property

III- Acceptance of Terms

IV- Products and service

V- Obligations of French My World

VI- Obligation of the customer

VII- Stock and out of stock

VIII- Price and delivery charges

IX- Delivery Time

X- Retraction

XI- Reservations at the reception- Reimbursement

XII- Loss of the package

XIII- Responsibility

XIV- Data Processing

XV- Disability - applicable law - Courts competent


 

I- Introduction

The general conditions of sale detailed below (the "Terms and Conditions”), govern exclusively the contractual relations between any user of the site www.frenchmyworld.com (the ‘User’), either a physical person or legal personality, and the merchant French My World, S.A.R.L. in the capital of 3.000 (three-thousand) euro, whose headquarters is located at 35, rue du Docteur Albéric Pont - 69005 Lyon, and registered in the register of commerce and companies of Lyon, France (hereafter referred to as "French My World”).

Only these General Conditions are applicable and replace all other conditions. The translations of these terms are given as a guideline only; only the French version will prevail. Except prior derogation, express and written, French My World reserves the right to modify the present general terms of sale at any time. In case of modification, it will be applied to each command the General Conditions of Sale in force on the day of the command.

By using the site frenchmyworld.com you certify that you are of legal age in your country. French My World assumes no responsibility and cannot be held responsible for any damage to, or viruses that may infect your computer, telecommunications equipment, or other property caused by or resulting from your access, use or navigation on this Web Site or your downloading of any materials from this Web site.


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     II- Intellectual Property

All text and graphic elements, their assembly into the Site, and the Site itself are the exclusive property of French My World and are protected under applicable copyright laws. The logos, distinctive signs of the society French My World are protected under the law of trademarks. Any deterioration of the elements present on the site or of the site, as well as, in the absence of express authorization, any reproduction, downloading, copying, editing, commercial use, total or partial, of the various elements of the site are prohibited and exposes his or its sponsors to prosecution. French My World however does authorize the creation of hypertext links to the Site.


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III- Acceptance of Terms

All orders placed on the site frenchmyworld.com are considered as accepted without reservations of these general conditions of sale, which will be only applicable to the contract as well concluded. The user validates this acceptance when the user clicks on the box "I accept the conditions of sale".


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IV- Products and service

Photographs illustrating products or detailed descriptions, due to the frequent change of packing, do not fall within the contractual field. If errors occur, in no case, French My World will not be held responsible. The photos of the products are the best representation of the product as possible but are only illustrations, which may be different from the actual product itself. Some weight, measurements and descriptions are approximate and are provided as indicative only.

French My World reserves the right to modify its offer at any time whether it is the products or services offered. The product offerings (including promotions) or services are valid for the duration of their publication on the website of French My World. .


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V- Obligations of French My World

French My World undertakes, in case of acceptance of an order, to sell and deliver to the user, now customer (“Customer") the ordered products. French My World undertakes to ship the products to the carrier designated by French My World, not later than 48 hours after the acceptance of a command to one of the carriers chosen by the customer.


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VI- Obligation of the customer

A-Coordinates

The Client undertakes to indicate to French My World an address to which the delivery can be completed during the business hours. Personal information (name, address, phone, etc.) collected for the purposes of the conclusion of the contract of sale is mandatory, since such information is essential for the treatment and the delivery of orders and the establishment of invoices. The lack of such information will lead to the refusal of validation of the command by French My World. French My World cannot be held responsible for, in the event of erroneous coordinates, problems that occur with the delivery of the command (delays, failure to deliver the intended location, delivery to a third person, the return of the order).

 In case of return of the order, order(s) will not be delivered to the customer unless the customer pays back the postage. In case of loss of the order in the wake of an address or a wrong name, the customer will have to proceed to a new purchase and French My World not reimburse the lost order.

B- Customs regulations

The Client undertakes to settle or to adjust, if necessary, and directly to the shipping service or carrier, customs duties or other taxes due on the occasion of the importation of the products in the country of the place of delivery. Before any order, the Client undertakes to inquire on the customs regulations of his country of residence on the import of products for sale on the site frenchmyworld.com. It is the responsibility of the customer to check with the competent customs authorities that the products purchased are not banned in his country of residence. In no case French My World cannot be held responsible for a possible restraint of packages by the customs.


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VII- Stock and out of stock

The products are sold within the limits of available stocks among the supplier(s) of French My World. In the event of a rupture of stock, French My World reserves the right to remove the product from its catalog. If a customer has ordered a product that proves to be out of stock, French My World undertakes to reimburse or to deliver a similar product with the agreement of the client.


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VIII- Price and delivery charges

The prices of the products listed on the site are the prices in euro or in US Dollars, excluding delivery charges. These rates include the costs of preparing and processing an order. A delivery estimator table of costs of delivery charges is available in home page of the site French My World under the “shipping” tab. This tool is to be used as an estimator only. The costs of delivery charges corresponding to each order are specified at the summary page of the order before validation. The rates of delivery charges vary in relation to the destinations, the weight and the size of the order. The costs of delivery also vary by the carrier chosen by the customer. At the end of the order, when the summary of the order appears, the indication "total sum to pay," has value of final price including the cost of preparation of command and the costs of shipping. Validation of the order is then the acceptance by the client of the delivery charges and the costs of preparation of the order.

The payment method is only done by credit card, or any other electronic means of payment made available by French My World at the time of the order. The flow rate on the credit card of the Customer or, if applicable, the Customer account linked to the electronic means of payment employee, will be carried out in euro or dollars during the validation of the order by French My World. The final price is also the one that appears on the order confirmation e-mail message that French My World sends to the client after the client has validated the order. In the case of a delivery within the European Union, the price includes the value added tax (VAT) and no additional customs duty will apply to the Client. In the case of a delivery outside of the European Union, the Client or the person acknowledging receipt of the goods must pay immediately to the carrier any customs duties and taxes of various kinds that may develop.

The Client must inquire from the customs services of their country to learn about possible customs duty to pay. French My World reserves the right to modify its fees at any time including a price change of its suppliers or shipping providers. In the event of a change in the price of the goods or services, the price to be paid by the customer will be the one, which is active at the date of its purchase. An invoice will be prepared by French My World and provided to the customer at the time of delivery..


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IX- Delivery Time

Delivery times vary depending on the country of delivery and of the choice of the carrier by the customer. The timing of deliveries is only indicative. If 30 days have passed and the order is not delivered to the customer, the customer may terminate the sale and obtain the reimbursement of the amounts committed. However French My World cannot be held liable in case of force majeure involving major customs delays, a loss of package by the carrier or deterioration of orders. Additionally, French My World shall not be held responsible for any delay which would have originated in a case of force majeure, beyond its control, including, without limitation, the case of war, riot, insurrection, interruption of transport, of strike, of shortage, fire, earthquake, storm, flood. On the other hand, it is possible that the customs authorities inspect the packages, this may lengthen the delivery time for several days and French My World cannot engage its responsibility on this basis. French My World also invites the customer to pay attention to the public holidays in France and in the countries of destination, which could delay the delivery time. The transfer of the risks to the products from French My World to the customer takes place upon deposit of the order to the carrier for delivery.


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X- Retraction

French My World warrants that the products are in accordance with the French legislation and have not, at the time of delivery to the Customer, exceeded their deadline of consumption or, if applicable, their deadline for optimal use. In accordance with article L121-20 of the Consumer Code, the customer receives a period of seven (7) days to exercise their right of withdrawal without having to justify reasons or to pay any penalties with the exception of the cost of return. The period of seven days begins from the date of receipt of articles. The costs of return will be the responsibility of the customer, and French My World will make reimbursement within a period of no more than 30 days following receipt of the Products. No other express or implied warranty is given. The refusal by a customer to pay the customs duties related to his parcel will not be considered by French My World an acceptable basis for withdrawal of purchase. The product returns to French My World are only valid after receipt of the package. French My World reserves the right to refuse any refund when the customer has damaged the package or when the customer has opened the packaging of products.


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XI- Reservations upon receipt- Reimbursement

The Client may express reservation to the carrier at the time of receipt of the products only in the event of non-delivery consistent with the quantity to the order or if the package containing the products is heavily damaged. These reservations must be made in writing to the carrier at the time of delivery, or no later than 12 hours after this delivery. A copy of these reservations must be sent to French My World by electronic mail or by fax no later than 12 hours after that these reservations have been made. It is the responsibility of the Customer to provide with this mailing to French My World the confirmation by the carrier of the reception of these reserves. No return of products will be accepted in the case of reservations at the time of receipt of the products. If the above procedure has been followed, and if it is thus proved that the reservations are due to the fact that the packet and the products are heavily damaged, French My World will reimburse the customer the price paid. If the delivery is not correct quantitatively to the order, French My World will reimburse only the difference in price between the Products ordered and those delivered. No reservation may be made in relation to the taste, appearance or the freshness of the products.


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XII- Loss of the package

After a period of 30 days after the order and in case of non delivery of the package due to French My World (that is to say after, in particular, verify the accuracy of information provided by the customer on the delivery and if the package has not been retained by the customs of the country of residence of the customer), French My World undertakes to offer the client a new delivery with similar content in a period of 20 days or its refund. French My World cannot be held responsible for a loss of packages due to any problem with the carriers (e.g. accident).


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XIII- Responsibility

The customer is solely responsible for the choice of products, their conservation from the date of delivery and of their use. The customer's attention is drawn to the fact that it must not consume the products beyond the time limits specified, or if it appears that the Products are damaged (because of the heat, of problems on the occasion of the transport or any other cause). In no case French My World could not be held responsible for any damage assignee of this fact.

 

Warning: Although French My World strives to ensure that product information is correct, on occasion manufacturers may alter the list of ingredients contained in the products. Product packaging may contain additional or different information from those listed on the Web site; French My World therefore recommends that the client always read labels, warnings, and directions before using or consuming a product. For more information on the product, the customer may also contact the manufacturer. The content of this site are provided as indicative and is not intended to replace the advice provided by a doctor, pharmacist or another professional of health. The Client should not use this information as a self-diagnosis or for treating a health problem or disease. The customer must contact a doctor immediately if he thinks that he has a medical problem or that he has a doubt on the consumption or the use of one of the products sold on the site of French My World (allergy on one of the components of a product etc.). French My World assumes no responsibility for any errors of information on the ingredients listed on the product or on its site.


Similarly, French My World could not be made responsible for the non-compliance of legislative or regulatory provisions in force in the country of delivery, French My World being only responsible for the respect of the French regulations in force, relatively to products. It is therefore the responsibility of the customer to check beforehand and under its sole responsibility that the importation of the products and their consumption are permitted in the country of delivery. In any case, and whatever the possible reason of the development in question of the responsibility of French My World, the latter is limited to the price of the order.
 When a multiple choice is proposed, the Client is only responsible for the choice of the type of transport (express or standard).


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XIV- Data Processing

The data recorded were for objectives to allow the customer to place an order without having to fill out the forms to each order. If a customer refuses to give this information, French My World will neither establish an invoice, nor deliver to the customer and will cancel the sale. The customer is responsible for the confidentiality of its password. If the latter think that his password or their account has been used without his permission, he must then notify French My World. French My World may collect certain information about the buyer by means of cookies. In agreement with the law Computing and Liberties, the processing of personal data of the customer has been the subject of a prior declaration to the CNIL (national commission on computing and freedom). In addition, in accordance with article 34 of the Act of 6 January 1978, the customer has a right of access, of modification, correction or deletion of these data on simple demand to French My World either by electronic mail sent to the heading "contact us", or either by paper mail addressed to the head office of the company by registered letter with acknowledgment of receipt. French My World undertakes not to disclose the personal data of its customers to a third person or company. French My World does not record the bank details of clients. To conform to the article 1348 of the civil code, French My World records and archives bills as well as order forms on a lasting and dependable support. These faithful copies will be considered to be proof of performed transactions and communications made by parties in case of litigation.


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XV- Disability - applicable law - Courts competent

If one of the present General Conditions should be declared inapplicable or is invalidated for any reason, such invalidity or inapplicability does not affect the application or the validity of the other provisions of the General Conditions, the invalidated or unenforceable being then replaced by the provision as close as possible. The set of contracts concluded by the Client with French My World are subject to French law. In the event of a dispute, the latter may be submitted only to the Tribunal de Grande Instance de Lyon (67 rue served at this-69003 Lyon- France).


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